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VIE Position - Helpdesk Systems Analyst posté par Safran-Group

Dernier jour pour postuler
CDI - temps plein
Andeville

Description de l'offre



Description de la mission

The role will require the candidate to be a project leader for the transformation of the ticketing platform at the Burnley site. Currently we use Easy Vista. The new group solution “Service Now” needs to be adopted site wide. Processes and functions that currently rely on Easy Vista need to be transferred into Service Now or another 3rd party system. From time to time and to add variety to your day you will be involved in the other functions of the local IS department and for the year period you will be considered as a full team member.

Other potential uses for the Easy Vista ticketing system will also be part of your workstreams.

Approximately an 80/20 split of the successful candidate's time will be the ratio for the Project with the remainder on other activities. Clear communication, effective at all levels; from customers through to technicians and other stakeholders, both verbally and written is required.

The successful candidate may need to provide holiday cover for other members of the team and therefore will have a wider exposure to other Safran Nacelles systems, training will be given for any activity.



Votre profil

Desirable Skills:

  • •Experience of IS/IT ticketing systems.
  • •Knowledge of database systems that link to Helpdesks.
  • •Experience of either Service Now or Easy Vista ticketing platforms.
  • •General IS/IT experience/knowledge.
  • •Analytical approach.
  • •Experience of ITIL working practises.
  • •Good written communication and documentation skills (Word, Visio, PowerPoint etc.)
  • •Demonstrable document creation abilities.
  • •Presentation of clear and concise updates, solutions and technical analysis to internal functions and external departments.
  • •Good presentation skills, to a mixed level audience.
  • •Ability to present written and verbal business cases for IT advances as required.
  • •Good time management skills and not a clock-watcher.



Description complémentaire

Main Responsibilities :

  • •Migration of Easy Vista functions to Service Now.
  • •Providing analytical support to other business sections with the approval of the IS Manager.
  • •Ensure customer satisfaction in all aspects of the role.
  • •Respond to customer queries raised via telephone, verbal means or by incident tickets submitted.
  • •Liaise with other IS sections in order to resolve incidents raised against the whole IS department.
  • •Support the group's current and future IS systems and their development.
  • •Technical assistance in future IS projects to ensure the impact on IS systems and any other associated system is properly identified.
  • •Follow the direction and instructions as set by the local IS Manager.
  • •Adherence to IT service level targets.
  • •Raising fault service request tickets using 3rd party incident management systems.
  • •Liaise with 3rd party technical suppliers as required.
  • •Adherence to Asset Management practices.
  • •Implement the IS strategy delivered from group.
  • •Provide technical governance and assistance to all IT/IS team members.
  • •Design & implementation of various local IS systems.
  • •Ensure that appropriate training/hand-over is provided to other IT personnel team for new systems/services.
  • •Adhere to system security practices.
  • •People Management/Leadership when required.
  • •Promote team working with other technical functions, departments and third party providers.



Spécificités du poste

N/A



Entité de rattachement

Safran Nacelles

Safran est un groupe international de haute technologie opérant dans les domaines de la propulsion et des équipements aéronautiques, de l'espace et de la défense. Implanté sur tous les continents, le Groupe emploie plus de 92 000 collaborateurs pour un chiffre d'affaires de 21 milliards d'euros en 2018. Safran occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Pour répondre à l'évolution des marchés, le Groupe s'engage dans des programmes de recherche et développement qui ont représenté en 2018 des dépenses d'environ 1,5 milliard d'euros.

Safran est classé dans le Top 100 Global Innovators de Thomson Reuters ainsi que dans le palmarès « Happy at work » des sociétés où il fait bon vivre. Le Groupe est en 4ème position du classement Universum des entreprises préférées des jeunes ingénieurs en France.

Safran Nacelles est un leader mondial des nacelles d'avions et un acteur de l'après-vente avec plus de 21 700 équipements en services et plus de 140 000 heures de vol par jour. La société est présente sur tous les segments du marché, des avions régionaux et d'affaires aux plus grands avions de ligne.sur tous les segments du marché, des avions régionaux et d'affaires aux plus grands avions de ligne.

Numéro de référence

2019-72936

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