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VIE Ethiopia - Airline IFE Technical support Engineer (H/F) posté par Thales

Cette annonce expire dans 6 jours
CDI - temps plein
3 Candidatures

Description de l'offre

Avionics activity
supplies flight avionics, electrical power generation and conversion, and
in-flight entertainment and connectivity systems. It encompasses training and
simulation solutions for air, land and joint forces as well as microwave and
imaging subsystems.

Thales InFlyt
Experience (IFE) products offer end-to-end solutions that support our customers
before, during and after the flight. Thales supplies in-flight entertainment
and connectivity experiences to more than 60 airlines around the globe and as a
trusted airline partner is committed to building its position as an industry
leader. We are proud that our InFlyt Experience systems are used by over 274
million passengers a year.

We are currently
lookinf for a VIE (Volonteering for International Experience) as Airline IFE
technical support Engineer based in Addis Abeba, Ethiopia (24 monthes).

  • Closely work in cooperation with the Thales Field Support Engineer
    already based in Addis Ababa, both reporting to the Thales Customer
    Support Manager based in Toulouse
  • Provide timely in-airline and on-wing support on Thales IFE system,
    such as fly-along support, entry-into-service support, in-service fault
    finding and diagnosis
  • Due to service pattern of aircraft, such services may be carried
    out during irregular hours or during off duty days
  • Provide quality information and communications to customers for
    proper operation and/or good understanding of issues
  • Provide added value feedback to Thales IFE in terms of issue
    encountered, analysis results and possible improvement plan
  • Proactively communicate and interface with customer
  • Customer care - Monitor and timely report any possible sources of
    Customer dissatisfaction (technical, logistics, repairs, media content,
  • Work closely with Thales IFE Technical Support team on all technical
    issues related to IFE system
  • Ensure good communication with Toulouse based regional team and
    central office based in Irvine California & Orlando/Melbourne Florida
  • Perform other reasonable related duties as assigned by immediate
    supervisor or upper management
Qualifications Required
  • Engineering school – electronics, aeronautics, computer science,
    network engineering
  • Fluent in English - spoken & written
  • Very good personal relationship skills, resourceful, customer
    satisfaction oriented
  • Capability to adapt to Aviation environment, its complex and strict
    procedures and processes
  • Capability to understand, learn and follow technical instructions
    and specific documentations
  • Familiarity with Aircraft Maintenance documentation is a real
    advantage (AMM, SB, SIL…)
  • Very good computer skills – Linux & Android environment
    knowledge appreciated
  • Must pass extensive security, and background checks
  • Must be available for all shifts
  • Must be able to travel internationally

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