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Technical Support Manager posté par Dassault Systemes

CDI - temps plein
Pologne, Krakow
N/A

Description de l'offre

Are you highly motivated, driven to achieve goals, team-oriented, ready to take advantage of unique opportunities and dedicated to customer satisfaction? Then you have come to the right place!

As an employee of the world's leading manufacturing software, you'll join vast and diverse network of talented professionals; enjoy great career opportunities; be provided with training and education opportunities that you'll need to succeed; work on with best in class Products and biggest companies, helping everyone from various organizations work smarter.

Responsibilities:

Interact with system administrators to determine the nature of problems

Technical support delivery for Dassault Systemes products (MES/MOM - DELMIA Apriso, DELMIA Ortems)

Develop a strong understanding of application architecture and customer usage profiles

Solve complex problems escalated from lower level of technical support

Report performance analysis and tuning results to customers

Work collaboratively with other departments in order to improve the product

Maintain test environments on virtual platform

Requirements:

Working experience in software development or on a similar position is nice to have

.Net Application code reading and profiling

Experience in WEB Server/Browser technologies (HTML, JavaScript, CSS, etc.)

PLSQL/T-SQL skills (coding and code optimization)

Understanding networking concepts of DNS, TCP, HTTP etc.

Strong analytical skills

Ability to manage customer and partner relationships

Bachelor/Master's degree in the related field, preferably in Computer Science/Engineering

Fluent English is a must


We offer:

Attractive salary, proportional to the demonstrated skills and experience

Extensive development opportunities

Challenging job in a dynamic and multinational environment

Meaningful responsibilities from first day

Employment in a stable company with well-established market position

Excellent work atmosphere in an ambitious and professional team

Rich benefits package including Medical Care, Multisport Card

Numéro de référence

312813

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