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Technical Customer Support - Operation, Winter/Spring 2017 posté par Dassault Systemes

CDI - temps plein
Etats-Unis, Waltham
N/A
5 Candidatures

Description de l'offre

RESPONSIBILITIES
•    Serve as the initial contact for incoming  telephone and chats from  DASSAULT SYSTEMES customer
•    Document the problem clearly within our bug tracking system and determine the severity
•    Dispatch problems to local  support subject matter expert as needed
•    Document process improvements and knowledge articles based upon their experiences
•    Contribute to building and debugging test Environments for 3DExperiencePlatform as part of our installation and migration teams
•    Manage Sharepoint sites, and public Web Pages for the operations team
•    Assist in awarding and defining badges for our employee recognition program
 


•    Currently enrolled in a Bachelor's or Master's program for the duration of the internship
•    Minimum cumulative GPA 3.0 
•    Work onsite at a Dassault Systèmes location
•    Ability to work independently and/or within a collaborative team structure
•  Strong functional use of Microsoft Office Word, Excel, PowerPoint
•    Strong oral and written communication in English
 

Numéro de référence

312999

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