Provide Level 2 Technical Support to Dassault Systemes' customers and clients across the following industries: Aerospace & Defense, , Engineering and Construction, Consumer Goods, FMCG, Energy, Finance and Corporate , High Technology, Industrial Equipment, Life Sciences, Marine & Offshore, Natural Resources and Transport & Mobility
Role Description :
Analyze, track and resolve customer issues in a professional, timely manner.
Liaise with the Development, Quality Assurance and Product Definition groups to investigate and resolve problems.
Develop workarounds and techniques for specific situations and communicate them to customers and resellers.
Help develop and implement web based support initiatives, knowledge bases, technical problem solving techniques, and documentation.
Education Level :
Years of Work Experience :
B - 4 to 5 years
A minimum of 5 years professional industrial experience of Engineering, Technical Support or Product Design discipline
Working knowledge of Mechanical tools, ideally including SOLIDWORKS’ products, although all parametric and FEA exposure will be considered useful.
Strong analytic and problem solving skills
Good working knowledge of PC based computer systems and networks
A Person who is willing and able to manage their own time effectively.
Strong oral and written communication skills in English. Additional languages, including German, would be beneficial.
Excellent telephone manner.
Ability to work under pressure.
A person with a keen interest in product development, IT and MCAD/CAM/FEA technologies.
A person who is willing and able to manage their time effectively and is driven to deliver a high level of customer service