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Senior ServiceNow Architect - Global pharmaceutical company posté par EDELWAY SA

CH - Basel

Description de l'offre

Edelway is a Swiss IT and Pharma professional services company.
We are actively looking for a Senior ServiceNow Architect to join our global pharmaceutical client in Basel, Switzerland.

Role Purpose:

• Define the architecture of key IT service management processes, supporting a team of internals in the analysis and conceptual design phase
• Provide senior subject matter and technical expertise as well as coaching to the technical team in charge of the build of the new IT Service Management processes on Service Now
• Provide best practices and advisory to support the internal team in making the required design decisions on the set up of the Configuration Management Database (CMDB)
• Define the governance model for the future operations of the CMDB in order to overcome the current challenges; bring in external best practices of similarly sized companies
• Manage senior stakeholders (CIO-1)
• Provide senior advisory on Service Now tool features in the area of ITSM processes and CMDB design


• Highly experienced and skilled ServiceNow Architect which successfully performed similar role in multiple major ServiceNow ITSM delivery projects in major, complex multinational companies
• Team work and team motivation in a challenging IT environment
• High affinity to work in an international as well as multicultural environment
• Excellent written and verbal communication skills
• High flexibility and experience in prioritizing tasks
• Ability to deal with variable workload

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