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Responsable SAV H/F - CDI posté par NEXITY

CDI - temps plein
Paris

Description de l'offre

Reporting to the After-Sales Service Director, you work within the framework of the Perfect Completion Guarantee (GPA), the Good Operation Guarantee (GBF) and the
ten-year Damage Period (DO).

You deal with all customer complaints, participate in expert appraisals and manage the technical interventions necessary for their resolution while respecting the internal process.


Your next challenges:

  • Participate in the handover meeting between the Programs, Technical and after-sales services
  • Consolidate the claims of buyers after the lifting of reservations and during the stages of each guarantee
  • Analyze the technical and legal relevance of complaints, in conjunction with the Technical department
  • Determine the origin of the disorder and / or the relevance for the client and the property manager to file a claim thanks to a study of the file
  • Respond to the customer and the advisor: proposal for a commercial and / or technical solution or reasoned refusal
  • Propose replacement solutions in the event of failure on the part of the company 
  • Assist with legal expertises and follow summons before the TGI in collaboration with the Group's Legal Department
  • Supervise the work and verify that intervention discharge has been obtained,
  • Reporting: Monitor expenses allocated to after-sales service (estimated cost of interventions, insurance services, etc.) and follow-up of customer complaints

Conditions requises

Qualifications

Higher education (BTS, DUT or engineering school), you benefit from a minimum of 5 years experience in the construction sector (General contractor, Promotion-Construction, project management firm ...) on a position similar, in work management or in support of the GPA and delivery phases.

Sensitive to the quality and familiar with technical construction standards and regulations related to housing, your solid technical knowledge of building, business relationships and their contractual guarantees, allow you to negotiate effectively with your contacts.

Known for your ability to carefully plan your business, you know how to set deadlines to achieve set goals. With a sense of urgency and an ability to provide answers within tight deadlines, you know how to argue and suggest alternatives in case of disagreement.

Your interpersonal skills, your diplomacy and your ability to communicate effectively with numerous interlocutors will be assets in carrying out the missions entrusted to them and contributing to customer satisfaction!



Further information

Within the Nexity Group, we want to offer a differentiating experience to the employees of the tribe.  

We guarantee you: 

  • Professional integration through a dedicated training course by activity 
  • Digital tools optimizing working conditions, performance and quality of service 
  • A quality of life at work with various advantages (Nomadic Work, Restaurant tickets or RIE, profit-sharing and profit-sharing, employee shareholding, CSE, etc.) 
  • Sharing a civic and societal commitment thanks to its corporate foundation 

Because we need people who count on us as much as we count on them, 

Because the performance of a company also depends on the diversity of the people who work there, 

Because our positions are open to all talents, 

Do not hesitate to [ Link removed ] us   and leave your mark in the city 

#Join the tribe  

As part of its diversity policy, Nexity examines, on an equal basis, all applications including those of people with disabilities. 

Numéro de référence

n/a

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