Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.
Overview The AWS Support team is seeking engineers that enjoy solving problems, working with customers, and have technical backgrounds from a variety of different fields including Linux/Windows systems administration, database design and optimization, big data analysis, network administration, and dev ops. The networking role supports our services that focus on networking technologies including Route 53, Elastic Load Balancing, DNS, monitoring and connectivity. A solid network provides the foundation for all Cloud services. Support engineers may field general guidance questions from customers such as setting up a small website using EC2 up to troubleshooting and reproducing complex performance issues from customers with fleets of thousands of EC2 instances. Our support engineers are also the “voice of the customer” and have a strong voice in to the development teams for recurring issues or feature requests. If you’re experienced in Linux system administration and you are more comfortable “getting your hands dirty” than using a search engine for solutions, then we’re looking for you!
Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field or relevant working experience
Fluent level of Frecnh
Demonstrated proficiency in these areas:
Systems administration in Linux/Unix or Windows
Networking (DNS, TCP/IP) OR Routing and Switching
Open to working one weekend day (Tues-Sat or Sun-Thurs). Support engineers working a weekend day typically from home that day.
Excellent oral and written communication skills – customers contact us via calls, chats, and email.
Strong customer focus
Comfortable in an ambiguous, ever changing environment.
Demonstrated proficiency in network administration (DNS, BGP, Load Balancing)
Experience configuring software-based IPSEC- and SSL-based VPN solutions, such as openswan, openvpn, vyatta, ipsec-tools/racoon, quagga, Windows2008R2, and PfSense
Experience configuring and supporting IPSEC-based VPNs and IPSEC-capable devices such as Cisco ASA, Cisco ISR, Juniper JUNOS, Juniper ScreenOS, Yamaha, Fortinet, Sonicwall,
Understanding of hardware or software Load Balancers in a large data center environment
Excellent network analysis fundamentals and robust troubleshooting skills
Systems administration experience (Linux and/or Windows Servers)
Experience managing full application stacks from the OS up through custom applications
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