Amazon.com has built a reputation for excellence with most recent examples being named #5 most admired company in the US, #2 most innovative, and # 1 in Customer Service. Amazon’s technology business is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Cloud Support team, you will be at the forefront of this transformational technology with interactions with leading companies in this space and engineers within Amazon developing the capability. You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success. AWS Cloud Support provides technical support to a global list of customers that are building mission-critical applications on top of AWS services.
Overview We are seeking people with strong customer support and technical skills. Do you have experience troubleshooting problems spanning multiple systems? Do you have an interest in web technologies and networking? Do you have experience providing world-class customer service? If you fit the description, you might be the person we are looking for! Every day will bring new and exciting challenges on the job while you: - Learn and use groundbreaking technologies - Apply advanced monitoring and troubleshooting techniques to provide unique solutions to our - -customers' individual needs - Interact with leading IT companies around the world - Work directly with Amazon Web Service engineers to help reproduce and resolve customer issues - Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services - Drive customer communication during critical events
• Bachelor’s degree or one to two years of experience in a Technical Customer Service role
• Knowledge of below technologies: o Linux, UNIX or Windows (Basic) o Networking (DNS, TCP/IP) o Troubleshooting o Internet fundamentals
• Passion to work with customers
• Excellent oral and written communication skills
• Ability to juggle many tasks in a fast-moving environment
• Excited about technology
. Fluency in French
• Knowledge of Cloud Computing concepts
What if I’m not an expert in all the preferred qualifications listed on the job description? That’s okay. That’s our preferred list, not a required listed. We hire smart people who can dive deep so we’re more interested in the areas that you do know instead of those you haven’t been exposed to yet.