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Network Engineer posté par Vinci

CDI - temps plein
Alençon

Description de l'offre


JOB TITLE:              NOC Engineer

LOCATION:             Basingstoke, Hampshire, UK

CONTRACT BASIS:   Permanent

SALARY:                  Competitive salary plus shift allowance (please state salary expectations when applying)

Axians is a growing organisation, and this is a great opportunity to join us at a very exciting time for the business. 

As a key member of the Network Operations team, our NOC Engineers proactively engage with customers, provide excellent customer and team support and be technically capable of learning and progressing incidents and problems.

This is a chance to be part of a strong services organisation with great long term prospects, career growth and learning.

Job Description and Background

To respond to and act upon operational issues within a Technical Support environment and progressing incidents directly raised by Axians’s customer base; providing fault diagnosis and troubleshooting with escalation to vendors as required. You should have good technical skills, a sound understanding of NOC environments, and ITIL disciplines such as Incident, Problem and Change Management. Previous experience of working in a 24x7 shift environment is essential.

KEY RESPONSIBILITIES:

 
•        First line support handling customer enquiries and support issues using our service desk system


•        Proactive network monitoring of alarms and traps


•        Working with vendors to achieve fault resolution


•        Ensure issues are handled effectively by following our SLA guidelines


•        Escalation of faults/outages in accordance with standard operating procedures


•        Handling customer queries over the phone


•        Taking immediate corrective action to restore services


•        Maintain professional working relationships with customers, suppliers and work colleagues



Profil :

Qualifications


Essential - JNCIA / CCNA or other relevant professional networking qualification
Desirable - JNCIS / CCNP Networks /Computing related degree

Experience


Essential - Demonstrable experience of working within a NOC/Operations environment, must have 24x7 shift experience
Desirable - Good support/troubleshooting experience gained within an ISP or Managed Services operational environment, Juniper, Cisco

Skills & Abilities


Essential - Competent in networking concepts and applications including hands on configuration activities.  Strong understanding of networking principles, protocols, MPLS, BGP, OSPF etc.

Desirable - JunOS CLI hands on experience.  Juniper product knowledge to include MX, EX and ideally SRX. Systems Management experience, alerting platforms such as HPOpenview, Solarwinds, Netcool,.

Personal Qualities


Excellent written and verbal communication skills; good team player; highly motivated self starter; good relationship builder

Able to help build, document, and follow standard procedures and processes.

Other

Ideally SC cleared but must be prepared to undertake criminal records checking with a view to becoming BS/SC cleared if not already. Less than 1 hour commute from Basingstoke.



Entité de rattachement :
Connexion, performance, efficience énergétique, datas : dans un monde en évolution permanente, VINCI Energies accélère le déploiement des nouvelles technologies pour concrétiser deux mutations majeures : la transformation digitale et la transition énergétique. Ancrées dans les territoires et organisées en mode agile, les entreprises de VINCI Energies rendent les infrastructures d'énergie, de transport et de communication, les usines ainsi que les bâtiments chaque jour plus fiables, plus sûrs, plus efficients. 2015 : 10 milliards d'euros (chiffre d'affaires) // 65400 collaborateurs // 1600 entreprises // 51 pays.

Numéro de référence

8671170

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