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IT Support Associate posté par Voisin Consulting

CDI - temps plein
9 Candidatures

Description de l'offre


VIP User support:

- Support and assist users with various office software requests (Windows 7/10, Office 2010/2016, SharePoint 2010, Skype, GoToMeeting …), while upholding VIP-level quality of support

- Provide basic support for business applications, and escalate requests to Level 2 support when necessary

End User Work Environment Maintenance:

- Install and maintain user workstations

- Manage hardware and software orders as per IT policies in place

- Maintain hardware and software inventories

IT Infrastructure:

- Participate in system administration tasks on various services, including Active Directory, Group Policy Management, Exchange 2013, SharePoint Server 2010, SCCM…

IT Administrative tasks:

- Set up all IT aspects of a new employee arrival, including not only workstation deployment and configuration, but also the creation of accounts in Active Directory, VoIP software and various business applications

- Participate in maintaining optimal work relationships with various IT hardware/software/service providers

- Participate in establishing IT procedures for the end users’ benefit

- Participate in establishing procedures for IT documentation purposes

Conditions requises


- 1-2 years of IT experience

- High level of familiarity with Windows 7/10 and Windows Server 2008 R2/2012 R2

- Microsoft Office 2010 and 2016

- Working notions on Active Directory, Group Policy Management, Exchange 2013, SharePoint

- Server 2010 and System Center Configuration Manager 2012

- Working notions on the PowerShell and VBS languages

Personal attributes and skills:

- Strong team spirit and ability to value constructive interactions above all

- Rigor and professionalism in all aspects and tasks of the work

- Stress proof capacity to multitask and to work under pressure

- Technical curiosity that goes beyond the confines of professional life

Numéro de référence


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