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IT Operations Specialist for critical Applications (m/f) posté par AIRBUS

CDI - temps plein
2 Candidatures

Description de l'offre

IT Operations Specialist for critical Applications (m/f)

Airbus Toulouse

Airbus is a global leader in aeronautics, space and related services. In 2016, it generated revenues of € 67 billion and employed a workforce of around 134,000. Airbus offers the most comprehensive range of passenger airliners from 100 to more than 600 seats. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as Europe’s number one space enterprise and the world’s second largest space business. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide.

Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other's expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary - on the ground, in the sky and in space.

Description du poste / stage

A vacancy for an IT Operations Specialist for critical Applications has arisen within Airbus in Toulouse.
ZICS support a large community of Internal and Customer users (90000) over the world thru a wide range of Business Capabilities from Global Market forecast and Marketing, A/C Sales and Contract , to A/C Support and Services including Spares Supply and On-line Services….

Tâches et missions principales, responsabilités

Your main tasks and responsibilities will include:

  • Ensures the provisioning of new software packages and upgrades.
  • Maintains the infrastructure in operational condition in line with OLA/SLAs.
  • Ensures services are delivered in accordance with agreed customer requirements and that they continue to meet or exceed expectations.
  • Monitors and tracks system performance against negotiated service-level agreements (SLAs).
  • Monitors both insourced and outsourced teams and activities (in conjunction with contract management done in the sourcing teams).
  • Communicates improvement, updates and obsolescence management of products to the IT Product Manager.
  • Provides support 24 hours per day, 7 days per week, depending on the needs of the company and the use of automated scheduling and remote monitoring.
  • Performs the ITIL based support processes that include incident, problem, change, configuration, and event management.
  • Analyses console messages, diagnoses system failures and takes corrective action in order to ensure continuity of operations, escalating to other technical teams and vendors as needed.
  • Supervises system backup processing, and leads disaster recovery tests
  • Identifies and implements technologies and processes that improve the reliability, efficiency and availability of the systems environment.

This role will involve some travels (twice a month) for business and as such you must be able to travel accordingly.

Compétences requises

We seek out curious minds. We value attention to detail, and we care deeply about outcomes. We're looking above all for
passionate people, eager to learn, willing to share, establishing innovative ways of working and influencing culture change.
Are you ready to share this exciting challenge with us?

As the successful candidate, you will be able to demonstrate the following skills and competencies:

  • Service Level Management
  • Product/Service Planning
  • Component Integration
  • Testing
  • Solution Deployment
  • Documentation Production
  • User Support
  • Change Support
  • Service Delivery
  • Problem Management
  • Solution Performance Management
  • Customers’ Expectations & Needs
  • Organize Activities
  • Partner & Subcontractors Management
  • Windows, unix, java, web
  • Autonomy, emotional control, team spirit, solving problems

Numéro de référence

10385138 SB EN EXT 2

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