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IT Digital Experience Product Owner, End-user Services posté par Criteo

CDI - temps plein

Description de l'offre

Who we are
At Criteo, our culture is as unique as it is diverse. With offices around the world, our incredible team of 2,600 Criteos collaborates to create an open & inclusive environment. We work together to achieve our goals, push boundaries, and be impactful. All of this supports us in our mission to power the world’s marketers with trusted & impactful advertising.

About the role 
The IT end-user services tribe aims at providing devices, collaboration solutions, and support to our 2600 employees all over the world.
In our Tribe, the Digital Experience squad is continuously seeking to improve our end-user experience by:
•      Designing our digital user experience and fuel our roadmaps with it
•      Carry the voice of our users to continuously increase our impact on their day to day
•      Anticipating new ways of working and exploring new digital experiences
To give an idea of the scope of the experiences we cover:
•      Device (choice, small equipment package, delivery, initial set up, replacement, …)
•      IT services at the office (printing, organizing a meeting, preparing a team training, welcoming a guest, …)
•      Collaboration (planned and unplanned meetings, virtual or hybrid meetings, managing agile ceremonies, brainstorming …)
•      Interaction with the support team (one-stop-shop approach, various engagement channels, respect of the SLA …)
•      Transversal processes such as onboarding and offboarding of Criteos
The Digital Experience Product Owner is not only in charge of designing an amazing user experience in partnership with key businesses such as Workplace, Internal Communication and People, but is also representing each of our 2600 users into our strategic decisions.

What you'll do

•      Design the digital user experience allowing us to improve user satisfaction, streamline the use of our services and products, and foster productivity
•      Formalize this experience across user stories and influence stakeholders to make them a reality
•      Manage the IT end-user products and services portfolio
o   Co-define the Tribe’s strategy
o   Define the roadmap
o Define/contribute to define squads' priorities
o   Ensure a seamless adoption of new products and services by our users
•      Customer advocacy
o   Assess and challenge the design, ergonomic and quality of our products and services
o   Measure product's adoption and satisfaction allowing us to invest in what brings the highest value/impact
o   Contribute to the definition and measurement of the SLA

Who you are

•      An excellent understanding of the end-user services landscape and ability to connect the dots
•      At ease designing end-to-end impactful user stories and advocate them to the stakeholders
•      Great communication skills including convincing executive sponsors and demonstrating a collective intelligence mindset
•      Ability to understand how technologies can improve the user experience and the productivity
•      Eager to develop a network within the company to stay in touch with the business and shape our products according to the real-life on the field
•      Fluent English speaker and writer

At Criteo, we are committed to creating an environment where all Criteos feel a sense of belonging. We nourish our diversity by listening to all cultures within Criteo - and there are many. We are proud to be a global team and conscious that it takes people with different perspectives, thoughts and cultures to succeed.

Criteo collects your personal data for the purposes of managing Criteo's recruitment related activities. Consequently, Criteo may use your personal data in relation to the evaluation and selection of applicants. Your information will be accessible to the different Criteo entities across the world. By clicking the "Apply" button you expressly give your consent.

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