Description de l'offre
Edelway is a Swiss leading IT services company.
On behalf of our global pharmaceutical client based in Basel we are looking for a IT Deskside Support Specialist to join on a long term basis.
Contract: Permanent position
Location: Basel, Switzerland
Start date: January 2018
You will provide a technical support and education to both scientists and administrators. This role is responsible for providing day‐to‐day support of IT devices (PCs, Macs, mobile devices), infrastructure, and applications (e.g., both off‐the‐shelf and internally developed). In addition to providing local, hands‐on technical support to personnel within their area, the Technician must build and maintain strong working relationships with users and other support personnel.
• Provide high‐quality, friendly, proactive support and education services to all users within a Tech Centre location
• Responsible for installing and configuring desktop software and peripherals
• Strong knowledge and the ability to troubleshoot MS Win 7/10, MS Office, Adobe, Modern Browsers, Internal Applications, and more
• Ability to troubleshoot OS X Mountain Lion / Mavericks, MS Office Mac, Adobe, Safari, Parallels, Keychain, and other iOS related issues
• Partner effectively with IT resources to provide reliable end‐to‐end IT service delivery
• Perform trending and continuous improvement analysis within areas of responsibility
• Record problem and resolution details in the ticketing system
• Provide end user training with traditional and modern training methods, tools and techniques
• Experience in supporting global IT desktop and lab services including configuration, patching and diagnosis of server/desktop/PC systems, Mac Systems, and Mobile Devices (e.g., iPhone, iPad, Android)
• Proven ability to educate end users on device and application capabilities
• Excellent communication, interpersonal, and problem solving/analysis skills
• Fluent in English, German or French is a plus
• Apprenticeship in a technology field or equivalent work experience
• Professional certifications (MCSE, Cisco, CompTIA A+/Net+, ACMT) a plus
• Experience as a class room trainer a plus
If this sound like your next challenge, please send me your updated CV to Postuler maintenant >>
or call me on +Postuler maintenant >>
and I will contact you shortly to discuss it further.
Keywords: support, IT, deskside, windows, MS, basel, pharma, helpdesk, iOS, mobile, devices, mobility, android,windows, mac