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IT Application analyst M/W posté par Hays Luxembourg
CDI - temps plein
LU - Luxembourg
65 000 € - 75 000 €/Année
Description de l'offreExclusive search for one of our clients in the Banking Sector JOB: Plan, coordinate, architect, and supervise all activities related to the integration of software programs, applications, and third-party solutions as required to meet the business requirements of the Bank. Make information accessible and comprehensible to business users; teach and encourage others to use out-of-the-box functionality and ensure full and best utilization of applications portfolio You will: Analyze business needs by working with business users directly, assess current processes and systems and propose solutions that will allow users to do their work in a simpler and faster way Work closely with suppliers for enabling native application features, parameterizing and customizing the software, order new functionality and manage key data sets Maintain and support applications, assuring that their data is processed and stored in a reliable and secure way DUTIES : Applications Analysis • Analyze the as-is situation of data usage and corresponding business processes • Propose a to-be situation for improving user experience with data • Capture business demand, size the implementation effort required and trigger the service request fulfilment or change management process of the Bank • Provide data that facilitates users’ understanding, so as to shape their request in a concise and efficient manner Software Development • Order software changes to suppliers • Supervise the accurate and on-time delivery of software • Develop user views (i.e. reports) • Develop data exchange interfaces between systems • Assist in database programming, troubleshooting, and management of problems affecting IT and enterprise database applications • Supervise the development tasks of outsourcers IT Operations • Review and monitor data flows, intervene in case of a production issue • Review patching and software upgrades for identifying potential side effects • Assure user provisioning and data security • Improve data systems in regards to their performance • Participate in IT Operation shifts • Provide Stand By services Task Management • Incidents, service requests and changes are completed within the agreed KPIs or time plans • Priorities are agreed and respected • Follow up of tasks progress is frequent, especially with the direct reporting line • Follow-up of external suppliers’ activities for supervision and invoicing purposes • Document business solutions and operational processes Knowledge, skills & abilities • Good understanding of software engineering principles and skills working on Unix/Linux/Windows Operating systems, Version Control and Office software • In-depth, hands-on knowledge of and experience with enterprise and desktop applications • Proven experience with troubleshooting principles, methodologies, and issue resolution techniques • Able to develop and interpret technical documentation for training and end user procedures • Ability to define and solve logical problems • Analytical capabilities to slice and dice data and display data in reports for best user experience • Knowledge of trends in technology relating to software applications • Basic knowledge of relational databases • Basic knowledge of programming languages and techniques • Quick learner • Ability to work effectively in a team environment • Fluent in English Education & experience • University bachelor’s degree in Information Technology or similar/relevant area • At least 10 years of experience as an IT applications analyst • Experience in Banking environments is an asset Performance Goals • Applications’ availability • Number of incidents and service requests treated according to the KPIs • Number of change requests treated according to the agreed time plan • Stakeholder satisfaction on solution provided
Numéro de référence1259021
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