We are looking for a IS Production Manager (H/F) in Paris (La Défense) to join our tribe dedicated to build the most resilient and innovative products to connect energy world through markets and support the energy transition.
Who we are
Global Energy Management (GEM) is one of ENGIE’s Business Units. We deliver services in supply and logistics management, asset management, risk management, market access management, while contributing to the market understanding, design and efficiency and developing market solutions to accelerate the energy transition.
GEM manages one of the largest and most diversified energy portfolios in Europe, including electricity, natural gas, bulk commodities and environmental products.
With 5 trading platforms and activities in more than 50 countries, GEM has an extended geographical coverage in Europe, Asia-Pacific and in the US. It employs 1,300 people around the world.
You will join GEM-IS, the team in charge of designing, developing and operating enchanting technological solutions for GEM and its customers. GEM-IS entered a year ago in a very promising transformation journey that fosters a strong culture of innovation, entrepreneurship and technological excellency through empowerment and autonomy. We want to build a unique tech tribe and we need your talent!
What will be your role
To ensure a good quality of the run of the Trading systems, we are looking for an IS Production Manager.The perimeter is composed of a large set of in-house applications and some vendor software packages. The perimeter does not include the HelpDesk (Office desktops, tools) nor the Infrastructure.
This role will be in charge of supervising the operational support activity and continuous improvement tracks to meet run quality commitments and goals.
She/He will work on change management and processes (including change/development/release), staff skills and involvement, tooling, reporting and steering.
Your main activities
Incident & Crisis Management
Leads the major incidents and crisis management.
Ensures good communication about incident status, resolution, and business impact towards users and management.
Ensures proper analysis of incidents, documentation after resolution and the processing of actions for the continuous improvement.
Consolidates global picture of risk/weakness areas.
Initiate and steer or monitor improvements.
Ensures that staff skills are developed to appropriate level for assigned tasks.
Defines & implements tools, guidelines and process to ensure a good quality of the run.
Enhances the processes that measure, monitor, and report on the availability and performance of IT systems
Tracks incident trends in link with changes to measure the overall progress.
Degree / Experience
More than 8 years in IS delivery & support with a large and decentralized IT organization
Minimum 4 year experience in a similar role in Trading environment
Specific Knowledge / skills Technical/Business Skills
People Management Skills