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Customer Support Intern posté par Dassault Systemes

CDI - temps plein
Pologne, Krakow
N/A
3 Candidatures

Description de l'offre

Joining 3DS team will allow you to get extensive experience in a creative, friendly and professional environment where people feel good. Our employees are constantly upgrading their skills, developing their competences and can fully use their potential.

3DS professionals work with innovative technologies, build world-class products and cooperate with global customers. Being part of 3DS means working in international, well-organized and collaborative teams using agile techniques.

Responsibilities:

Pre-process service requests as they arrive through email or direct customer input in ticketing system

Communicate with customers, provide regular updates on progress on working on resolving incidents reported, notify the requestors of impending changes or agreed outages

Reproduce and resolve incidents reported by the customers

Maintain test environments on virtual platform

Requirements:

SQL and/or WEB technologies (HTML, CSS, JavaScript, ASP.Net) are nice to have

Basic knowledge of software development (e.g. C# or Java)

Strong communication skills and taking personal responsibility for individual tasks and actions

Ability to prioritize tasks and to work effectively under pressure

Analytical skills

Practical knowledge of MS Office

Fluent English is a must


We offer:

Attractive salary, proportional to the demonstrated skills and experience

Excellent work atmosphere in an ambitious and professional team

Employment in a stable company with well-established market position

An opportunity to gain experience in a stable company with well-established market position.

Numéro de référence

313017

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