PIERRE FABRE S.A.
Application Developer DynAmics AX H/F
The Group opted in 2010 for a new ERP for all its subsidiaries: MS Dynamics AX. Therefore, a central platform (hosted in France) was created to host all the international ERP implementations. To date, several subsidiaries have been deployed in the AX2009 and AX2012 versions. In addition to that, the Group opted in 2016 for a new CRM for all its dermo-cosmetics subsidiaries: SalesForce – Veeva.
In order to support such volumes of activities and users, over transversal process (O2C, P2P, etc) and numerous IT systems, The Group has recently decided the creation of one new IT structure, hosted in Lisbon, to internalize the knowledge and critical skills: the IT international Services centre.
Within the Pierre Fabre IT Operations Department (ITOP&S) and under the responsibility of the IT International Services Centre – Lisbon manager, the main missions will be to contribute to the maintenance of the IT Solutions & Services:
•Ensure Project and Support (level 1, 2 & 3) activities and implement continuous improvement processes for branch offices using MS AX
•Ensure the consistency of the “process core model” and its implementation within MS AX, meeting the expectations of the users and the group policy, in collaboration with the team in charge of the process evolutions. This over all phases of the “process core model” lifecycle (definition, implementation, and operation)
•Take into account and manage either change requests, or qualification of anomalies detected, for the Change Request Committee
•Assure support execution for its defined business domain
•Is the main point of contact over his functional domain, for all third-parties
This is a transversal mission between Build and Run.
Your main missions will be the following ones:
On Project type activities:
•Participates in need scoping workshops to capture the functional scope of the requested flow.
•Participates in technical specification workshops, drafts the document
•Design the development and write the detailed design document
•Develops and tests the developments individually and deploys over the test environment
•Actively participates in integration testing with the other divisions
•Participate and support the business recipe of the feed.
•Provides post-production support.
On Maintenance type activities:
•Performs evolutions, corrections on AX developments (this activity is often carried by 'project', so we switch to the previous paragraph)
•Provide level 2 & 3 technical support after deployment phases. Set up and monitor piloting indicators over the activity.
•Accurately and regularly report to the hierarchy of its activities, the use of the means used and the structuring events that have occurred so that it can have all the elements necessary to manage the activity.
•Prospect New Services and Improvements on its Domain.
•Write standards and procedures and ensure their proper application.
Training: Computer Engineer or equivalent
Experience: Previous experience on developing on MS ERP Dynamics AX (usage of X++), C++ or Java, SQL
•Excellent customer service
•Excellent interpersonal skills (listening, communication, negotiation, animation ...)
•Sense of organization
•Continuous Improvement approach (quality of service and costs efficiency).
•General knowledge of the Sales, Finance, Purchasing, Regulatory and Logistics Processes.
•General knowledge of Support and IT Operations (SLA Management) activities.
•ITIL certification is a plus.
•Opening on developments in IT (Quality, ICT ...).
•Opening on the business and the culture of the subsidiaries.