|
Détail de l'offre
|
 |
ASM SERVICE MANAGER
Réf. "0212/SIN/ASM"
: CA081202925
|
| Société : |
|
|
 Voir toutes les offres
|
| | |
| Lieu de travail : Paris |
|
| Type de contrat : CDI |
|
| Année d'Expérience : Entre 5 et 10 ans |
|
| Rémunération : A négocier |
|
| En ligne le : 23/12/2008 06:00:27 |
|
Descriptif :
|
As an ASM Service Manager you will be responsible for:
Coordinate the activity and control the quality of the work performed by the support Engineers in the provision of ASM services and ensure a balanced workload among the support teams
Manage change requests and control the development and implementation of approved change requests
Pre-sales and sales support
Interacts with other teams (internal and customer's teams) to identify and clarify requirements or problems, manage conflicts...
Informs the customer about exceptional situations that may impact the daily operations and presents plans to avoid/minimize problems
Communicates and reports normal activity as well as exceptional situations
Discusses plans with peers on the customer side to exploit and detect new opportunities, informs Functional Business Development Manager so as to plan adjustments to service scope or ASM services evolution
Assesses client IS current situation and prepares service setup
Develops/supports the development of Software License Agreement's or contracts
Anticipate adjustments of the team to accommodate the new reality
Controls the execution and quality of the work performed and the results produced by the support engineers against SLA as well as against requirements specified or solution identified to problems reported
Coaches the execution team, provides technical support and know-how promotes a service attitude, whist allocated to servicing his/her customer.
Experience required:
You have +4 years of experience in Oracle Retail in a least strong experience in one of these following Oracle Retail modules: ORMS, ORDW, ORSIM, ORWMS, ORPM, ORIB.
Strong technological knowledge and strong Knowledge on retail business - at least one area is required
MUST BE fluent in French and English
Maturity level on costumer relationship management its needed.
If you are interested in this opportunity please send your CV to Sandrine INAUDI, recruitment consultant, sandrine.inaudi@abraxas.com or +44 207 255 56 03.
Abraxas plc is a leading specialist recruitment agency for the IT industry. Due to the high level of applications we receive, please be aware that you may not hear from us immediately, as we can only respond to those applicants whose skills and qualifications are suitable for this position. If you would like Abraxas to help you find a similar position, or for a complete listing of all our current vacancies, please visit our website at www.abraxas.com and register your details. Please note that no terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role
|
|
| En savoir plus : |
ABRAXAS
Voir toutes les offres de cette entreprise
|
|
|
|
|
| Déposez votre CV WORD |
| En 2 mn chrono avec le CV SCAN ! |
|
